How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members -- which has made us the most trusted and respected financial institution throughout the communities we serve and support. That’s BECU—where we put Members First.
We’re looking for dynamic, passionate, engaged employees who value doing what’s right to serve our members – and take pride in knowing that our success depends on everyone who comes to work with us each day.
BECU is one of the nation’s leading credit unions, serving our Members for over 80 years. We know our people are what make us special, and we seek to employ those who want to make a difference. If that’s you, then read on…
The Member Consultant Lead will deliver excellent service to members and internal customers. This person will possess excellent member service, problem resolution and workflow management skills. This person will ensure that their location is promoting remote services by utilizing the remote access channels while assisting members. This person will have a thorough knowledge of Credit Union policies, procedures and services to assist members with their inquiries and transactions. The Member Consultant Lead serves as a mentor and coach for team members, assists consultants with questions, handles escalated member issues and authorizes exceptions. This person maintains a leadership role within the department by supporting and achieving the sales, service and quality objectives.
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.