Teller

US-WA-Tukwila
1 week ago
NFC Name
Tukwila Financial Center
Job Title
Teller
Category
Member Services/Retail
Position Type
Regular Part-Time (20-29 per week)

BECU Opening Statement

How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members -- which has made us the most trusted and respected financial institution throughout the communities we serve and support. That’s BECU—where we put Members First.

We’re looking for dynamic, passionate, engaged employees who value doing what’s right to serve our members – and take pride in knowing that our success depends on everyone who comes to work with us each day.

BECU is one of the nation’s leading credit unions, serving our Members for over 80 years. We know our people are what make us special, and we seek to employ those who want to make a difference. If that’s you, then read on…

Summary

The Teller is responsible for the disbursement, receipt, and deposit of cash and checks, over the counter, and through the express and night drops.  This person must have excellent member service skills, a good knowledge of Credit Union policies and procedures, as well as products, services and remote access channels offered by the Credit Union. All teller transactions should be provided in an accurate, friendly, professional, and timely manner to ensure quality services are being provided to the membership.

 

 

In this job, you will

• Perform all responsibilities in accordance with BECU Competencies and Information Protection requirements.
• Adhere to the Member Solutions Observable Behaviors, the Member Advantage program, and quality service standards.
• Perform all responsibilities in accordance with BECU Performance Competencies and Information Protection Program.
• Respond to all member requests and inquiries in an efficient, effective manner.
• Ensure that all members receive prompt, efficient, courteous, and professional service and that member concerns/complaints are resolved promptly.
• Properly administer cash withdrawal and check cashing limits.
• Maintain a general knowledge of all products and services offered by the Credit Union as well as a general knowledge of job functions within each department of the Credit Union.
• Have a thorough knowledge of federal and state regulations governing transactions and U.S. Savings Bonds.
• Seek to “deepen member relationships” by asking the right questions and determining the right product fit to expand the number of accounts and services utilized by members.
• Promote and effectively demonstrate remote access channels to members.
• Rotate between lobby, drive-up and the Member Services Information desk.
• Mentor new employees during and after their initial training.
• Make recommendations to leadership of any process or procedure needing revision or updating.
• Assist in developing new member relationships through business development activities, community involvement and existing member referrals by providing excellent service. Actively participate in sales and service activities and goals.
• Seek developmental opportunities for professional growth. Participate in ongoing coaching, job shadowing, mentoring and training to develop and enhance performance.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• For the purpose of attaining Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• Perform additional duties as assigned.
• Review robbery procedures on a regular basis, and have a thorough knowledge of these procedures.

Qualifications

• Good organizational and clerical skills, including calculator and light keyboarding.
• Proficient math skills, with the ability to process account transactions accurately.
• Ability to handle multiple tasks.
• Good verbal and written skills to effectively communicate in the English language.
• Good interpersonal skills to ensure member concerns are handled in a professional manner.
• Ability to present a professional image with management, staff, and members.
• Ability to work independently and as a team member while using discretion in decision making and sound judgment in problem solving.
• Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends.
• Additional hours as necessary to accomplish objectives and goals.
• Ability to lift up to 50 pounds.
• High school diploma or equivalent.
• Successful completion of in-house teller training program.
• Minimum one year of cash handling experience. Teller experience preferred.
• Experience in a customer service environment.

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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