Manager Mortgage Sales - Home Loan Center

US-WA-Spokane
3 weeks ago
Job Title
Manager Mortgage Sales - Home Loan Center
Category
Credit/Lending
Position Type
Regular Full-Time

BECU Opening Statement

How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members -- which has made us the most trusted and respected financial institution throughout the communities we serve and support. That’s BECU—where we put Members First.

We’re looking for dynamic, passionate, engaged employees who value doing what’s right to serve our members – and take pride in knowing that our success depends on everyone who comes to work with us each day.

BECU is one of the nation’s leading credit unions, serving our Members for over 80 years. We know our people are what make us special, and we seek to employ those who want to make a difference. If that’s you, then read on…

Summary

The Manager, Mortgage Sales – Home Loan Center is responsible for originating mortgage loans primarily sourced through external relationships and leading a team of Mortgage Loan Originators within a defined territory. This role balances production and leadership to create and manage a team focused on both mortgage sourcing relationships and member relationships. The role handles the most complex mortgage products and scenarios and coaches, develops and manages other MLO’s. The role will also work to increase the overall benefit to BECU by fostering cross referrals to other BECU business lines.

 

In this job, you will

• Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements.
• Meet with members in person to present mortgage loan options, focusing on creating and deepening member relationships through needs assessment, fulfillment, follow-up and identifying opportunities for cross-referrals.
• Contact members via phone, email or mail for purposes of documentation collection in conjunction with a sale, but conduct majority of selling activities in person and through real estate agents
• Serve as the first point of contact for products, services and processes related to mortgage application through funding and as an escalation point for member issues and concerns.
• Create and deepen mortgage sourcing relationships including agents, builders and other professionals within personal sphere of influence. Generate new mortgage relationships through prospecting and lead generation.
• Develop and maintain an expert level of knowledge of all mortgage products and programs.
• Ensure compliance with internal policies and procedures as well as applicable regulations.
• Recruit, manage, develop and retain a small team of sales employees who manage a sales pipeline, deepen mortgage sourcing relationships and generate new mortgage relationships through prospecting and lead generation. Meet with staff on a timely basis for the purpose of conducting performance evaluations and providing feedback.
• Represent BECU in the community, actively participating in community organizations and events to generate new mortgage business and educate others about mortgage products and services.
• Negotiate terms and conditions of loans with members in accordance with BECU policies and procedures.
• Review files referred utilizing automated underwriting programs, correct any deficiencies that would provide approval. Refer loans not approved by the automated underwriting programs to BECU underwriters.
• Ensure that all necessary reports are prepared, maintained, and monitored on a regular basis and provide any additional reports or statistical information as requested.
• Partner with senior leadership to develop yearly operating plan projections.
• Perform additional duties, as assigned.

Qualifications

• Bachelor’s degree or equivalent work or education related experience required.
• Minimum 5 years of mortgage loan sales experience including documented ability to self-generate mortgage volume of $12 million or greater annually required.
• Minimum 3 years of experience leading mortgage sales teams required.
• Highly developed mortgage sales and business development skills with internal partners, realtors and other referral partners required.
• Strong sales, prospecting, follow-up, relationship management and problem resolution skills required.
• Proficient verbal and written skills to effectively communicate and provide customer service required.
• Proficient math skills, with a high degree of accuracy required including the ability to perform complex income analysis required.
• Full-time hours required, with additional hours as necessary.
• Moderate travel required.
• Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
• Thorough knowledge of mortgage products and services, state and federal laws and regulations, and federal and state reporting requirements.

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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