Card Services Specialist

US-WA-Kent
2 weeks ago
Job Title
Card Services Specialist
Category
Channel Delivery/ATM/Product
Position Type
Regular Full-Time

BECU Opening Statement

How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members -- which has made us the most trusted and respected financial institution throughout the communities we serve and support. That’s BECU—where we put Members First.

We’re looking for dynamic, passionate, engaged employees who value doing what’s right to serve our members – and take pride in knowing that our success depends on everyone who comes to work with us each day.

BECU is one of the nation’s leading credit unions, serving our Members for over 80 years. We know our people are what make us special, and we seek to employ those who want to make a difference. If that’s you, then read on…

Summary

The Card Services Specialist is responsible for handling adjustments and member inquiries related to Credit and Debit card issues and/or transactions.  This person is responsible for answering questions, troubleshooting, training, handling member inquiries, performing quality control for card ordering processes, ACI Claims data entry, GL reconciliation, processing of foreign ATM return deposits, processing card disputes, chargebacks and re-presentments, network adjustments and host/network out of balances.   This person will have a comprehensive understanding of Credit Union policies and procedures, credit card, EFT, ATM/POS/Debit, network/gateway rules and regulations, and all services provided by the Card Services department in order to assist members and staff with their inquiries and responsibilities.

In this job, you will

• Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements.
• Assist in the resolution of daily problems, including member situations, department responsibilities and other questions.
• Process member inquiries in a timely and professional manner, within regulatory compliance standards. 
• Process and maintain accounts in relation to adjustments and chargebacks initiated by BECU, as well as those initiated by other financial institutions and merchants.
• Research items and coordinate with Accounting for the timely clearing of items in the general ledger suspense accounts as it relates to current job functions.
• Maintain a thorough knowledgeable of all vendors, systems and processes used in the Card Services department.
• Ensure the security of all card plastics.  Keep accurate records of all Cards within the Card Services department.
• Have a thorough knowledge of operating rules and regulations associated with all network gateways BECU participates in and ensure processes, procedures, and exceptions remain within appropriate guidelines within these rules and regulations.
• Maintain a thorough knowledge of all Card products and services offered by BECU.
• Perform additional duties as be assigned.

Qualifications

• High school diploma or equivalent.
• Minimum two years of experience in the ATM/Debit or Credit Card Services field.
• College level accounting classes preferred.
• Experience working with Debit and Credit card regulations and transactions required.
• Strong organizational skills.
• Proficient verbal and written skills to effectively communicate in the English language.
• Ability to prioritize and complete multiple tasks accurately and efficiently.
• Ability to handle large volumes and work well under deadlines.
• Ability to recognize and exercise all options available to provide quality member service.
• Full-time hours required, with additional hours as necessary.

EEO Statement

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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