• Manager Retail Delivery Learning

    Job Locations US-WA-Tukwila
    Posted Date 2 years ago(11/30/2017 11:57 AM)
    Job Title
    Manager Retail Delivery Learning
    Member Services/Retail
    Position Type
    Regular Full-Time
  • BECU Opening Statement

    How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members -- which has made us the most trusted and respected financial institution throughout the communities we serve and support. That’s BECU—where we put Members First.

    We’re looking for dynamic, passionate, engaged employees who value doing what’s right to serve our members – and take pride in knowing that our success depends on everyone who comes to work with us each day.

    BECU is one of the nation’s leading credit unions, serving our Members for over 80 years. We know our people are what make us special, and we seek to employ those who want to make a difference. If that’s you, then read on…


    The Manager, Retail Delivery Learning is responsible for delivery of BECU training courses, classes, and ongoing learning activities to support Retail Delivery. This role will create and maintain strong partnerships with business units across the organization and must have a thorough knowledge of the Credit Union products, services, and departments in order to meet training, performance, and development needs. The Manager of Retail Delivery Learning oversees the development and delivery of timely and relevant training tools, processes and programs that help enable employees to meet the business unit’s business objectives while delivering the highest level of service.


    In this job, you will

    • Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements.
    • Provide ongoing coaching, mentoring and training of staff to develop and encourage their performance. Meet with staff on a timely basis for the purpose of conducting performance evaluations and providing feedback.
    • Manage and deliver retail new hire and continuing education programs, both in the classroom and online.
    • Manage the ongoing strategic and day-to-day scheduling and facilitation of classes, workshops, and mentor program to support Retail staff.
    • Maintain the training system and oversee improvements.
    • Consult with Retail as appropriate to assess needs and evaluate current training to ensure offerings meet the needs.
    • Keep current and continue education in training and development, performance improvement, and adult learning principles
    • Work with leadership to identify training and development needs within Retail Delivery for improved performance. Consult with management and team members to assess performance gaps and to identify performance barriers, as needed. Manage and support follow-up assessments and activities to ensure performance goals are achieved.
    • Partner with the Talent Management and Total Rewards teams to coordinate staff and management learning opportunities to create consistent messages and a common language about performance expectations and achieving BECU goals.
    • Partner with IT to improve and manage security bundle training environments and new employee set up.
    • Partner with facilities for physical space revisions and additions, as needed.
    • Participate in the selection process and contracting of outside consultants/vendors and instructors, as appropriate.
    • Perform additional duties as assigned.


    • Bachelor’s degree in Education, Business Management, Finance, or Human Resource Development preferred or equivalent work or educational experience required.
    • Minimum 5 years of classroom training and facilitation experience at BECU or another financial institution required.
    • Minimum 5 years of experience in project lifecycles, oversight of project teams and project management required.
    • Certification as a trainer and elearning design required.
    • Demonstrated project team leadership required.
    • Demonstrated experience in both formal and informal training, presentation skills and customer relationship management required.
    • Experience with learning management systems, web seminar delivery systems, and/or other training management/tracking systems preferred.
    • Proficient verbal and written skills required to effectively communicate and provide customer service.
    • Effective leadership, negotiation and consulting skills required.
    • Full-time hours required, with additional hours as necessary.
    • Occasional travel required.

    EEO Statement

    BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.


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